Microsoft Dynamics 365 Commerce
Personalized, seamless shopping experiences across physical and digital channels
The physical and digital worlds have converged and with it so are retail channels. Retailers must embrace digital transformation to thrive in today’s competitive environment. It is essential to combine the best of digital and in-store to deliver seamless, differentiated and personalized buying experiences.
What is Microsoft Dynamics 365 Commerce?
Microsoft Dynamics 365 Commerce (built on the previous Microsoft Dynamics 365 Retail solution) is an all-in-one modern retail solution designed to meet the needs of today’s dynamic marketplace. This cutting-edge unified commerce solution integrates every aspect of your retail operations to deliver exceptional omni-channel retail experiences and ensure streamlined processes across physical and digital storefronts.
This retail ERP offers comprehensive omnichannel commerce across e-Commerce, in-store and call center.
Dynamics 365 Commerce enables retailers to build brand loyalty through personalized customer engagements, increase revenue with improved employee productivity, plus optimize operations to reduce costs and drive supply chain efficiencies.
BENEFITS – Microsoft Dynamics 365 Commerce
Engage Customers Across Channels
Deliver consistent and personalized connected customer journeys that unify in-store, online, and mobile experiences, with seamless omnichannel retail. Give your customers the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.
Build Loyalty and Exceed Expectations
See a comprehensive view of each customer on a unified commerce platform, respond to their needs at every level of engagement, and foster lasting relationships through intelligent personalization tools that strengthen your brand. Give customers choice and convenience with the flexibility to buy online and pick up in-store or receive home delivery via connected ordering and fulfilment features.
Streamline and Optimize Your Retail Operations
Create seamless and personalized experiences and integrated, optimized back-office operations through built-in AI and machine learning. Achieve inventory optimization and retail operations optimization with tools designed to streamline your supply chain and reduce waste. Implement distributed order management to ensure timely order fulfilment across multiple channels, improving efficiency and customer satisfaction.
Build and Run Integrated e-Commerce
Grow your business with an end-to-end commerce solution that scales to your needs across both physical stores and e-commerce digital storefronts. Allow your business to meet customer demands across the channels that matter most with flexibility and agility on the cloud.
Transform Retail with CX Excellence
Discover the key trends and strategies for optimizing customer engagement at every step.
CAPABILITIES – Microsoft Dynamics 365 Commerce
Omni-channel experience
Deliver a seamless, unified shopping experience by connecting digital, in-store, and back office operations on an omnichannel commerce platform.
Streamline retail management across channels via a connected marketing and commerce platform—providing a single view of content, assets, promotions, inventory and pricing management.
Digital commerce
Create engaging, intelligent digital storefronts with built-in web authoring, content creation and easy-to-use development tools.
Better engage shoppers by delivering personalized, appealing web experiences with content-driven commerce strategies.
Help customers find products easily—both online and in-store—with intelligent, context-aware product search.
Real time business intelligence
Get an accurate view of inventory, centrally tracking product information, categories, assortment and pricing.
Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.
Accurately forecast customer demand with actionable insights provided by historical sales analysis, marketing campaign analysis and purchase data.
Streamline sourcing and replenishment, helping acquire the best prices from vendors and knowing the right moment to replenish inventory.
Actionable customer insights
Transactional data in Azure Data Lake Storage is used to power analytics and insight scenarios using various integrations.
Get a 360-degree view of your customer with Microsoft Dynamics 365 Customer Insights. Connect physical and digital storefronts into a single view of transactions, observational data, and behavioral customer data.
Empower your employees to foster lasting relationships through AI-powered insights, recommendations and loyalty programs.
Maximize profitability with AI-driven intelligence for recommendations of the right products at the right time and price.
Customer experience
Develop customer loyalty programs and wish lists to build brand image and retain your customers.
Provide choice and convenience with connected ordering and fulfillment tools.
Personalize customer experiences with connected customer journeys across retail channels, helping exceed customer expectations through tailored product selection.
By leveraging AI and machine learning, Dynamics 365 Commerce gathers and analyzes customer data to create detailed customer profiles. This helps marketing teams tailor personalized content and marketing campaigns.
Efficient promotions and merchandizing
Define product, category, catalogue, customer or channel-specific pricing rules and discounts.
Create and manage sales promotions across all channels, organized by store, catalog, or customer affiliation with accurate, real-time omnichannel sales and cost data.
Increase customer conversion with AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.
Expand customer choice through endless aisles, offering access to your full product catalog whether in store or online, regardless of stock levels or location.
FEATURES – Microsoft Dynamics 365 Commerce
Power up Retail Operations and Experiences with Artificial Intelligence
Using Microsoft Copilot for retail operations enhances various aspects of the retail industry by leveraging AI and generative AI technologies.
Personalized shopping experiences
Retailers can use Copilot templates on Azure OpenAI Service to enrich Dynamics 365 Commerce even further as a customer-centric retail solution. Shoppers can engage in natural conversations that guide them to the products they need, saving time and enhancing satisfaction.
Harness Copilots via integrations across Microsoft 365 and Dynamics 365
Thanks to the unified data experience of Microsoft, your cloud-based applications can seamlessly work together, boosted by Copilot AI assistance to help drive employee efficiency, drive insights and control inventory.
PRODWARE SOLUTIONS & ACCELERATORS FOR RETAIL
Retail solution for Finance and Supply Chain Management
Does your retail operation need to further reduce complexity managing products and suppliers to improve supply chain agility and provide great customer experiences? Prodware Retail is an ERP solution that boosts standard Microsoft Dynamics 365 functionality to meet these needs; allowing your retail supply chain to optimize your data and processes across procurement, store, sales, finance and the warehouse.
Retail Boost
In retail stores, there can be a gap between processes when a customer orders goods at POS, particularly between store and warehouse when preparing stock to be delivered in picking lists and shipped to the customer or store for collection. This accelerator optimizes the connection between retail store and warehouse plus leverages the power of automations to simplify transfer of data and document management in Dynamics 365.
What’s inside…
Microsoft Dynamics 365 Commerce Point of Sale
Personalized shopping experiences
Create your e-commerce store pages
Why choose Prodware for Microsoft Dynamics 365 Commerce?
With hundreds of customers in the service and retail industries, Prodware’s global experience in operational, collaboration and productivity technologies and our sector understanding ensure that we deliver the right commerce software and services for supporting your customer and employee experience strategies.
We are an international company present in 13 countries across the EMEA region allowing our customers to benefit from a local service supported by a global infrastructure.