Microsoft Dynamics 365
Accelerate success with the connected business cloud
Many organizations struggle with data silos, where information is stored in separate systems across different departments, making collaboration and decision-making difficult. This affects efficiency, customer experience and overall business growth.
Do you rely on manual processes and legacy ERP and CRM systems that are time-consuming, not user-friendly, prone to errors and inefficient? Tasks such as data entry, approvals and report generation, take up valuable employee time that could be better spent on strategic work.
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a suite of business applications that helps organizations manage various business processes, including customer relationship management (CRM) and enterprise resource planning (ERP). Organizations use Dynamics 365 to streamline operations, improve customer engagement and enhance decision-making.
Microsoft Dynamics 365 helps unify your data and business applications on one single platform, including sales, marketing, service, operations and commerce. Your business management processes are integrated and agile to help you run your entire business and deliver greater results through predictive, AI-driven insights.
BENEFITS – Microsoft Dynamics 365
Unify your Business
Bring together your employees, processes and share data between Dynamics 365, Microsoft 365, Power Platform and Microsoft Azure.
Unify your organization, from data management to employees and right through to your processes with smart, flexible and modern business applications that adapt to your company’s evolutions and needs.
Make Smarter Decisions
Dynamics 365 provides a unified data source, ensuring all departments access the same up-to-date information. You’ll get a 360-degree view of your organization to uncover the real-time data insights that bring better results.
Leverage embedded AI, business intelligence and Microsoft Copilot for predictive insights to support data-driven decisions in real time.
Adapt to your Needs
Make Dynamics 365 your own with flexible customization and business function integration options.
Seamlessly connect and build on your solution with Microsoft Power Platform, Microsoft Azure, Microsoft 365, Prodware’s range of industry and role-focused solutions and accelerators or third party apps.
Transform for the Future Today
Accelerate innovation and future-proof your business with a leading cloud-based platform by leveraging artificial intelligence, workflow automations, machine learning, mixed reality, augmented reality, low-code development, IoT, mobile and social functionalities all enabled by the secure Microsoft Azure cloud.
CAPABILITIES – Microsoft Dynamics 365
Smarter Business Management in Reach with Low Code And AI
Microsoft Copilot in Dynamics 365 is an AI-powered assistant in your ERP and CRM, designed to automate tasks, enhance data-driven decision-making, and improve productivity across business processes.
It integrates generative AI and natural language processing to assist users in sales, customer service, marketing, field service, finance, supply chain management and data analytics.
Microsoft Dynamics 365 includes low-code/no-code capabilities through its integration with Microsoft Power Platform, allowing users to build custom applications with Power Apps, automate workflows with Power Automate and analyze data with Power BI without needing extensive coding skills.
Collaboration for Better Employee, Supplier and Customer Experiences
Microsoft Dynamics 365 enables organizations to deliver standout experiences by fostering authentic collaboration across employees, suppliers and customers. Dynamics 365 is deeply connected to Microsoft’s broader data ecosystem, including Microsoft Fabric, Dataverse and Azure Data Lake. This empowers organizations to unify data from various sources into a centralized, secure and scalable platform.
With data integration and democratization at the core, employees across departments can access real-time, AI-enriched insights tailored to their roles, enabling smarter decision-making and proactive customer engagement.
By breaking down data silos and enabling unified collaboration, businesses can manage operations, strengthen supplier relationships and create more personalized and satisfying customer experiences – ultimately enhancing productivity and building a more trusted and resilient brand.
.
Secure Business in the Cloud
Microsoft Dynamics 365, powered by Microsoft Azure, is a secure and scalable cloud-based platform that helps businesses run safely and efficiently.
Built on one of the world’s most trusted cloud ecosystems, it benefits from Microsoft’s strong investment in cybersecurity, offering advanced threat protection, encryption and continuous monitoring to keep business and customer data secure.
With more than 100 compliance certifications, including GDPR, ISO and HIPAA, Dynamics 365 supports businesses in meeting regulatory requirements across industries. This strong foundation allows organizations to grow, collaborate and innovate in the cloud with confidence, supporting secure digital transformation across every part of the enterprise.
Seamless Integration – Dynamics 365 and Microsoft 365 Working as One
Microsoft Dynamics 365 offers powerful native integration with Microsoft 365 applications such as Outlook, Teams, Excel and Word – enabling users to work within familiar tools without constantly switching between apps.
This seamless connection allows users to access customer records, update opportunities, manage tasks and collaborate with team members directly within Outlook or Teams, streamlining daily workflows and enhancing productivity. For example, sales reps can track emails, schedule meetings and manage CRM data from within Outlook, while Teams users can collaborate on records or cases in real time during chats or calls.
By embedding Dynamics 365 into the core productivity apps employees already use, businesses can drive adoption, reduce context-switching and ensure that customer and supplier data and interactions are always accessible and up-to-date.
MICROSOFT DYNAMICS 365 APPLICATIONS
Microsoft Dynamics 365 Business Central
Streamline processes, make smarter decisions and accelerate growth with Microsoft Dynamics 365 Business Central, a scalable ERP to manage your business.
Microsoft Dynamics 365 Supply Chain Management
With AI-powered insight and automation Microsoft Dynamics 365 Supply Chain Management ERP streamlines efficiency, productivity and visibility.
Microsoft Dynamics 365 Finance
Dynamics 365 Finance optimizes financial performance and business growth . AI-powered insights and automations for smarter decisions and efficient operations.
Microsoft Dynamics 365 Sales is a leading CRM to improve productivity, become smarter in selling, provide customer insights and reduce admin.
Microsoft Dynamics 365 Field Service
Deliver great customer experiences using Dynamics 365 Field Service to dispatch the right resource at the right time to the right place, the first time.
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service helps build customer loyalty and empower agents with a unified CRM to deliver seamless, personalized experiences.
Microsoft Dynamics 365 Customer Insights – Journeys
Create seamless experiences, increase lead generation and strengthen marketing capabilities with Dynamics 365 Customer insights (Journeys)
Microsoft Dynamics 365 Customer Insights – Data
Microsoft Dynamics 365 Customer Insights is a customer data platform (CDP) to unlock insights and power personalized customer experiences.
Microsoft Dynamics 365 Project Operations
Dynamics 365 Project Operations helps deliver profitable projects on time and on budget while improving employee productivity.
Microsoft Dynamics 365 Commerce
Microsoft Dynamics 365 Commerce offers comprehensive omnichannel commerce across e-Commerce, in-store and call center, boosted by AI features.
Microsoft Dynamics 365 Human Resources
Microsoft Dynamics 365 Human Resources is a HR solution that balances operational excellence, organizational agility, and the employee experience.
Copilot for Microsoft Dynamics 365
Why choose Prodware?
As a certified Microsoft Gold partner, Prodware has been recognized as a leading enabler of Microsoft Dynamics 365 solutions across Europe. With more than 30 years’ experience on the market we have honed and developed industry-specific expertise supporting you through your transformation journey turning market challenges into sustainable growth opportunities.