Customer Experience Workshop
Practical steps to improve your customer engagement
A key part of the Customer Experience consultancy program is a defined CX workshop service that provides practical steps to succeed in improving your customer experience and shape your customer journey in line with modern expectations.
The fully interactive workshop helps you define brand values, your target audience (via personas), a customer journey map, data collection points and which innovative and integrated technology solutions will support your customer centric approach. Deliverables include a comprehensive customer journey map and an action plan that defines the next steps for implementation of solutions that will improve customer experience KPI.
Your customer experience roadmap
Customer Experience Workshop Agenda
Day one
Introduction to Customer Experience approach
Customer Journey Mapping methodology
Brand values definition
Define Do’s and Don’ts
Identifying Personas
Day two
Selecting the right Journey Map
Customer Journey Mapping (current state) using the Cemantica platform: stages, actions, touchpoints, feelings, opportunities
Actions
Summary
Your trusted partner for next generation CX
Prodware’s Customer Experience consulting practice is built on technology know-how, twinned with industry-certified business consulting best practice.
Why choose Prodware?
Prodware Group, founded in 1989, is a creator and integrator of industry and role-based solutions. Prodware is Microsoft’s leading partner in the EMEA region offering a comprehensive value proposition around business applications that combines consulting services, implementation services and managed services on an international scale.
“We help our customers step into the future by building the business processes of tomorrow”.
Because we are CXPA members, our CX consultants are fully CCXP certified to deliver the best practice you expect.