Customer Experience From the Outside In
How your business strategy can benefit from listening to your customers at every touchpoint,
and how you can shape your own operations using the data and insight you already hold
Customer needs and expectations are constantly changing in today’s modern world of digital transformation, and this shifting demand is only accelerating.
Organizations who put their customers truly at the heart of their strategy and operations are best placed to not only understand and deliver what their markets need, but proactively shape demand and lead in their sectors.
Thank you for registering to attend the Microsoft Discover Workshop “Customer Experience from the Outside In”,
you’re now ready to take the next steps in making your CX approach a reality.
Take these steps to defining and refining your CX strategy
1. Map your customer journeys
2. Understand the current state of your organization to plan your next steps
How prepared are you for a CX strategy?
Take 5 minutes to understand your readiness in implementing your Customer Experience strategy. By answering these questions you will see what competencies your organization needs to address, at the end you receive a score; so that you can see what efforts need to take place to get your business where it needs to be, to support your customer-centric journey.
3. Research Customer Experience best practices
CUSTOMER EXPERIENCE FROM THE OUTSIDE IN
Making the paradigm shift to how customers shape strategy, operations and culture for long-term business success
When markets change organizations from within
While most companies are working on incorporating Customer Experience as part of their business strategy, changing the operations and culture within is harder to come by.
CX is Your Best Bet in this all VUCA World
Applying a CX methodology to ensure agile and continuous business transformation in a changing world requires structuring an operational model that aligns CX issues with strategy and objectives.
Using CX to tap into new markets
Usually, once you set up a CX program with different initiatives and action plans, teams are faced with several challenges, how do you successfully execute a CX program in order to overcome stagnation to see real business value?
Tips for building a successful CX program
Whether you are a CX professional or trying to become more aware of the experience being delivered to your customers, these five practical tips by an experienced CCXP will help.
The Shift to Customer Experience in Retail
This whitepaper focuses on customer experience best practices in play in retail and how disruptive technologies and best practices are accelerating retailers’ CX strategies in seamless ways across online and physical stores.
Achieving greater insight not bigger data
We all understand the sheer volume of data that is generated by people and organizations, but how do we harness that and how can it help us? The power of data, or rather Insight – is the practical value for business.
Closing the gap between Technology Investment and Employee Engagement
Businesses of all sizes invest in Digital Transformation, Customer-Centric approaches and supporting technologies, but the value is only realized when people change the way they work.
Growing Your Member Community in a Changing World
This whitepaper follows the lifecycle of a member journey, shows best practices for membership organizations and associations to meet modern and changing demands, with the customer experience at its heart.
4. Discover how Customer Experience consultants can support your CX program
5. Discover the latest technologies that support your Customer Experience strategy
Innovation in Customer Experience
6. Learn more about how Prodware can help
Prodware Group, founded in 1989, is a creator and integrator of industry and role-based solutions. Prodware is Microsoft’s leading partner in the EMEA region offering a comprehensive value proposition around business applications that combines consulting services, implementation services and managed services on an international scale.
“We help our customers step into the future by building the business processes of tomorrow”.
Because we are CXPA members, our CX consultants are fully CCXP certified to deliver the best practice you expect.