Interactions clients

Customer Care Support Services

In our modern day economy you need to turn to a trusted business partner who will not only secure your systems and operations but support you through your business transformation. Our Customer Care team does just that. Continuity is key for successful Customer Care, at Prodware we feel passionate in making sure that the correct information is handed over whether its onboarding from one of our own implementation projects or an existing Dynamics user switching partner.

What we can offer as your new support partner

Prodware’s world class Satisfaction system based on Dynamics Customer Engagement provides each new client with a Customer Care onboarding process that establishes each client with:

  • Support Agreement with registered software assets
  • Register of your approved contacts to log incidents & requests
  • SLA’s (Service Level Agreement) for any logged incidents 
  • Each incident is assigned a:
    • Owner
    • Priority Level
    • SLA
  • Each incident has:
    • Time stamps
    • Status
    • Actions
    • Text / comments
    • Resolution code
    • Email notification
  • Knowledge Base
    • Customer specific
    • Asset specific
  • Register requests and change requests
  • Release and event calendar to track your updates and changes

We’re here to help

What’s your preference? All Incidents & Requests can be logged via telephone call, email or 24/7 through our Customer Care portal ‘Satisfaction’, providing you with a self service portal to log, view and report on your open and resolved Incidents and Requests. Dynamics Business Central, NAV or Navision Customer Care is provided by our own UK based, highly customer centric, customer care team with 24/7 IMS , AMS for Dynamics AX,D365 and international coverage coming from our Prodware European English speaking central support team (CST).

Want to make the switch?

Come on board and join us! The process to switch your Microsoft Dynamics partner to Prodware whether you have a cloud or on-premise deployment, you have NAV, Business Central, AX, D365 or CRM is easy as 1-2 -3!

Talk to us

We would like to hear from you to understand how we can provide amazing customer experience, the key is listening to your needs. The more we understand your needs the better the customer care we can offer: call now on 0161 705 6000 or email jherbert@prodware.co.uk so that we can share your experiences and tailor something that works for you.

Let us look at the detail

The Insight Discovery is an simple process for our team to easily review your Microsoft license and solution in detail to understand any modifications, extensions, add-on partner solutions and system set up. It is an easy and simple process based on your current deployment either granting us temporary system access or a simple screen share. We will then provide a specific Customer Care offer designed for you.

Time to come onboard

One of our Dynamics NAV & Business Central dedicated Customer Care specialists will guide you through an on boarding workshop where we walk you through logging Incidents & Requests via telephone, Microsoft Teams, email and our 24/7 on-line Customer Care portal ‘Satisfaction’ plus how to view and report on any activity.

The cost of the investment for 1-2-3 is £490

Our UK based Customer Care team supports NAV, Navison and Business Central with Customer Care for Dynamics AX, D365 F&O, CRM, Azure, 24/7 and much more is provided by our Prodware European Central Support Team. 

To hear how easy the process is to move towards amazing customer experience

Call now on 0161 705 6000 or email jherbert@prodware.co.uk

Have a project? Let’s talk!

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