Heliox

Microsoft Dynamics ERP

Reliable and flexible software is very important to Heliox. That is why they opted for a complete Microsoft Dynamics 365 suite. They have started implementing Dynamics ERP as the basis for their back office system. Their starting point was to use as much standard functionality as possible. They use this to process the orders from the supply chain.

Strategy session

After the core of the ERP system was installed, Heliox and Prodware determined during strategic roadmap sessions what the total customer process should look like. It also established the most important steps with which the entire Customer Journey could be implemented in Dynamics 365.

Microsoft Dynamics 365 Customer Engagement

The sales department uses Microsoft Dynamics 365 Sales and has an overview of their pipeline & orders, this was implemented using Prodware’s Fast Sales Jump Start approach. To serve their customers in the field of after-sales and service, Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field Service are used. This allows customer questions to be answered quickly and support tickets to be monitored effectively. “We implemented Dynamics 365 Customer Engagement to deliver what we promised to the customer.”

Future plans

The next step is to add Business Intelligence and Microsoft Power BI dashboards to proactively provide information to Heliox management and customers. The next step is to set up customer and partner portals. This automates a large part of the back office and reduces the chance of errors.
“The future is electric” Heliox ensures that buses and trucks can drive electrically with their charging equipment.